Frequently Asked Questions
Everything you need to know about your ViberStore experience.
What quality standards do your refurbished electronics meet?
Every device at ViberStore undergoes a rigorous 30-point diagnostic check by certified technicians to ensure 100% functionality and high battery health before being listed for sale.
How long does shipping take and what are the costs?
We offer free standard shipping on all orders over $50. Orders are typically processed within 24 hours and delivered within 3-5 business days depending on your location.
Do your products come with a warranty?
Yes, all our electronics come with a comprehensive 12-month warranty that covers any technical hardware defects, giving you complete peace of mind with your purchase.
What is your return policy if I am not satisfied?
We offer a 14-day 'no-quibble' return policy. If you are not completely satisfied with your device, you can return it in its original condition for a full refund or exchange.
Are the devices sold at ViberStore network unlocked?
All smartphones and tablets sold on our platform are factory unlocked, meaning they are compatible with any GSM network provider worldwide.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and secure financing options like Klarna and Affirm for installment payments.