Returns & Exchanges

At ViberStore, we want you to be completely satisfied with your electronics purchase, which is why we offer a 14-day hassle-free return policy on all devices. Whether you have changed your mind or encountered a technical issue, our dedicated team is here to ensure a smooth and transparent resolution.

Return Process

• 1.
  Initiate Your Request

  Log in to your ViberStore account and visit the 'Order History' section to select the item you wish to return and submit a formal request.

• 2.
  Secure Packaging

  Carefully pack your device in its original box with all included accessories, chargers, and manuals to ensure it arrives back to us in perfect condition.

• 3.
  Ship the Device

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location, keeping your tracking receipt for reference.

• 4.
  Inspection and Refund

  Once our technicians verify the device's condition and serial number, we will process your full refund or exchange within 3 to 5 business days.